Cancellation And Return Policy

We have a comprehensive Cancellation and Return Policy. Please read it thoroughly before placing your order to ensure a smooth and hassle-free shopping experience.

CANCELLATION POLICY

The shipping address entered at order checkout will be used to dispatch the deliveries.

  • Orders for COD/Prepaid can be canceled within 12 hours of placement directly through our website. The payment will be refunded in the next 4-7 days.
  • In case, you wanted to raise request for the cancellation other than website, please email at thereemamehta@gmail.com

SHIPPING & RETURNS

We at The Reema Mehta are always working to improve your online purchasing experience. With a few exceptions where our delivery partners might not be able to fulfill, we accept orders from anywhere in the world. Please verify at the checkout whether shipping is available in your nation or region.

  • We don’t accept returns or refunds for any items once they’ve been sold. They can be exchanged with new ones in a larger or smaller size.
  • If a customer receives a torn or damaged package from our logistics partner, we ask them to refuse it and send a video of the torn package to thereemamehta@gmail.com as soon as possible.

EXCHANGE POLICY

Orders of apparel are eligible for exchange as per the below criteria:

  • Only for size-related issues or in rare cases, where you receive a wrong or damaged product. You may write to us at thereemamehta@gmail.com within 1 working days or 24 working hours of delivery to request an exchange.
  • The Customer has to bear the expenses of both forward and reverse logistics for the exchange.
  • Only if the original packaging and tags are intact & the product is not used or washed.
    Only if they have been purchased from our website. For our products purchased from third-party sites/marketplaces, the customer is requested to refer to their specific terms & conditions.
  • Only one exchange request will be acceptable unless it’s a wrong or damaged product.

Your purchase order will not be eligible for exchange in the following cases:

  • Special bulk orders and customized items are not eligible for refunds or exchanges.
  • The order could not be eligible for exchange if there are any minor problems, such as a pulled or loosened tassel or a damaged button or zipper.
  • We take care to display the clothing’s true colour as accurately as we can. However, there may be a 10-12% colour discrepancy due to the different screen resolution/display settings of the customer’s device and the camera lights. Therefore, mentioning colour disparities won’t be a valid exchange requirement.

EXCHANGE PROCESS

  • Upon receiving the product at our warehouse, it will be sent to the quality test department where it undergoes a thorough inspection. After we receive a go-ahead from the inspection department, our order management team dispatches a new piece in the desired size to the customer.
  • In certain circumstances wherein the replacement for the required garment is not available due to some reason, we inform the customer of the same and issue a credit note for the full amount of the product. For credit note usage, please refer to our Order & Payments section.